Terms & Conditions
Please read these terms carefully before using our platform.
1. Introduction
Welcome to SPL Education & Training. These Terms and Conditions govern your use of our online English education platform and services. By accessing or using our platform, you agree to be bound by these terms. If you do not agree, please do not use our services.
SPL Education & Training is an online platform providing accredited English language education, including IELTS preparation, business English, and general English courses.
2. Account Terms
To use our services, you must:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorised use of your account
- Accept responsibility for all activities under your account
We reserve the right to suspend or terminate accounts that violate these terms or engage in prohibited activities.
3. Payment Terms
Payment for our courses and services is processed via manual bank transfer. Upon enrolment, you will receive bank transfer details and instructions.
- Payments must be submitted along with proof of transfer (receipt or screenshot) via your account dashboard
- Payment verification is conducted manually by our team and may take up to 48 hours
- Access to paid services is granted only after payment has been verified and approved
- Refund requests must be submitted within 14 days of payment and are subject to review
4. Session Policies
Booking
Sessions are booked through the platform. Availability depends on tutor schedules and your selected course. Session requests are subject to approval by your assigned tutor or administrator.
Cancellation and Rescheduling
- Cancellations must be made at least 24 hours before the scheduled session time
- Late cancellations or no-shows may result in the session being marked as completed
- Rescheduling requests should be submitted through the platform as early as possible
Live Sessions
Live sessions are conducted via third-party video conferencing tools. You are responsible for ensuring a stable internet connection and a suitable learning environment.
5. Intellectual Property
All course materials, content, assessments, and resources provided through SPL Education are the intellectual property of SPL Education & Training or its licensors.
- Materials are provided for personal, educational use only
- You may not reproduce, distribute, or share course materials without written permission
- Unauthorised use of our intellectual property may result in account termination and legal action
6. Privacy
Your privacy is important to us. We collect and process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). For full details on how we handle your data, please refer to our Privacy Policy.
7. Limitation of Liability
SPL Education & Training provides its services on an “as is” basis. While we strive to deliver high-quality education:
- We do not guarantee specific learning outcomes or examination results
- We are not liable for interruptions caused by technical issues beyond our control
- Our total liability shall not exceed the amount paid by you for the services in question
- We are not responsible for content or services provided by third-party platforms used during sessions
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us through our contact page or email us at support@spleducation.com.
Last updated: March 2026